Order Forms & Information

Customer Service:

We are an “old-fashioned” company, and we take pride in putting our customers FIRST! Your satisfaction is our NUMBER ONE PRIORITY. Should you have an issue, please contact our Customer ServiceDepartment at 1-800-836-4206 x225, or email info@shadetreegreetings.com.

Ordering Our Products:

There are five easy and convenient ways to order our products:
1. ONLINE: Visit www.shadretreegreeting.com
2. SALES REPRESENTATIVE: Contact your local sales representative. (You can contact customer service at 1-800-836-4206 x225 if you need your representative’s name and phone number)
3. Phone: Our customer Service representatives are on hand daily to help you with your order. Call us at 1-800-836-4206 x 225.
4. EMAIL: email your order to: orders@shadetreegreetings.com.
5. FAX: Send a fax to 1-888-700-8306.

Minimums and Quantities:

We do not have a monetary order minimum. However, if your order totals less than $100.00, you will be charged a $3.50 handling fee. We do have product quantity minimums which are noted on the order form.

Payment Options:

We accept MasterCard, VISA, American Express, and Discover. We will ship COD, or you may prepay by check. Terms (Net-30) are available upon approval of credit.

Freight:

All orders are shipped F.O.B. Rochester, NY.

Returns and Exchanges:

All product returns must be authorized. Return credit will be issued on stock received in re-saleable condition, as determined by Shade Tree Greetings.

Refund Policy

- We do not issue refunds unless specifically stated in a promotion.
- You must contact Customer Service for a Return Authorization number.
- Customers are responsible for freight on returned products.
- Restocking charges may apply.
If you have further questions, please contact Customer Service at 1-800-836-4206 x225.

New Accounts:

New accounts requesting COD or paying by credit card will have their orders shipped immediately. New accounts
requesting terms will have their orders shipped upon approval of credit. The credit approval process normally takes fewer than two business days.

Contact information:

Phone: 585-442-4580
Toll-free: 1-800-836-4206
Toll-free fax: 1-888-700-8306
Customer Service hours: M-F 8:30 a.m.-4:00 p.m. EST.
e-mail: info@shadetreegreetings.com

Mailing and Shipping Address:

Shade Tree Greetings, Inc.
704 South Clinton Avenue, Suite 400
Rochester, NY 14620

To our Customers in Canada:

Shade Tree Greetings is distributed in Canada
exclusively by:
Jannex Enterprises (1980) Limited
280 Hillmount Road, Unit 7
Markham, ON L6C 3A1
Tel: 905-284-8484 Fax: 905-284-8485
National: 800-668-8644
Email: greetings@jannex.com
www.jannex.com